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Chapter 9: Creating Brand Equity LEARNING OBJECTIVES After
Chapter 9: Creating Brand Equity LEARNING OBJECTIVES After

... elements, intended to identify the goods and services of one seller or group of sellers and to differentiate them from those of competitors. The different components of a brand—brand names, logos, symbols, package designs, etc.—are brand elements. Brands offer a number of benefits to customers and t ...
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Customer engagement

Customer engagement (CE) is the engagement of customers with one another, with a company or a brand. The initiative for engagement can be either consumer- or company-led and the medium of engagement can be on or offline.
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