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integrated marketing communications process
integrated marketing communications process

... (2) Corporate culture: Shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature (3) Brand focus: A strong brand is memorable, repeatable and reproducible, implies real and perceived value, evokes a positive emotional response and serves as t ...
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...  Customers differ in the benefit they expect to receive from a product/service  While not all customers are heterogeneous, there are often CLUSTERS of customers that are  Segmentation = cluster of (nearly) similar customers ...
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Retail



Retail is the process of selling consumer goods and/or services to customers through multiple channels of distribution to earn a profit. Demand is created through diverse target markets and promotional tactics, satisfying consumers' wants and needs through a lean supply chain. In the 2000s, an increasing amount of retailing is done online using electronic payment and delivery via a courier or postal mail.Retailing includes subordinated services, such as delivery. The term ""retailer"" is also applied where a service provider services the needs of a large number of individuals, such as for the public. Shops may be on residential streets, streets with few or no houses, or in a shopping mall. Shopping streets may be for pedestrians only. Sometimes a shopping street has a partial or full roof to protect customers from precipitation. Online retailing, a type of electronic commerce used for business-to-consumer (B2C) transactions and mail order, are forms of non-shop retailing.Shopping generally refers to the act of buying products. Sometimes this is done to obtain necessities such as food and clothing; sometimes it is done as a recreational activity. Recreational shopping often involves window shopping (just looking, not buying) and browsing and does not always result in a purchase.
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