• Study Resource
  • Explore Categories
    • Arts & Humanities
    • Business
    • Engineering & Technology
    • Foreign Language
    • History
    • Math
    • Science
    • Social Science

    Top subcategories

    • Advanced Math
    • Algebra
    • Basic Math
    • Calculus
    • Geometry
    • Linear Algebra
    • Pre-Algebra
    • Pre-Calculus
    • Statistics And Probability
    • Trigonometry
    • other →

    Top subcategories

    • Astronomy
    • Astrophysics
    • Biology
    • Chemistry
    • Earth Science
    • Environmental Science
    • Health Science
    • Physics
    • other →

    Top subcategories

    • Anthropology
    • Law
    • Political Science
    • Psychology
    • Sociology
    • other →

    Top subcategories

    • Accounting
    • Economics
    • Finance
    • Management
    • other →

    Top subcategories

    • Aerospace Engineering
    • Bioengineering
    • Chemical Engineering
    • Civil Engineering
    • Computer Science
    • Electrical Engineering
    • Industrial Engineering
    • Mechanical Engineering
    • Web Design
    • other →

    Top subcategories

    • Architecture
    • Communications
    • English
    • Gender Studies
    • Music
    • Performing Arts
    • Philosophy
    • Religious Studies
    • Writing
    • other →

    Top subcategories

    • Ancient History
    • European History
    • US History
    • World History
    • other →

    Top subcategories

    • Croatian
    • Czech
    • Finnish
    • Greek
    • Hindi
    • Japanese
    • Korean
    • Persian
    • Swedish
    • Turkish
    • other →
 
Profile Documents Logout
Upload
Industrial Marketing - Pondicherry University
Industrial Marketing - Pondicherry University

... Moreover, the understanding of the concept of industrial marketing is compulsory for industrial marketing manger: to provide proper guidance and stimulation for research and development of new products; to exploit and develop markets for new products; to define the methods for promoting products to ...
Market-Based Management
Market-Based Management

... 10, the delivery of the positioning strategy, in a second session. Thus, over two sessions, an instructor would fully cover the tactical marketing strategies.  Chapters 11 to 13 (portfolio analysis and offensive and defensive strategic market plans) go together and could easily be covered in one se ...
Chapter 7 - accgroup4u
Chapter 7 - accgroup4u

... 36. Today, the low cost of setting up shop ________ makes it even more profitable to serve seemingly miniscule niches. a. in malls in major cities b. in mail-order catalogs c. on the Internet d. near major competitors e. far from competitors (Answer: c; p. 197 Easy; LO4) {AACSB: Technology} 37. Alth ...
Chap00111-2
Chap00111-2

... APPLYING MARKETING KNOWLEDGE ...................................................................... 1-19 BUILDING YOUR MARKETING PLAN .......................................................................... 1-22 VIDEO AND APPENDIX D CASES ...
Characteristics of competing marketing strategies when defending
Characteristics of competing marketing strategies when defending

Farm Business Planning - University of Maryland Extension
Farm Business Planning - University of Maryland Extension

... Step 1: Information gathering and market research Some small farmers already know exactly what it is they want to do, how they are going to do it, and why they want to do it. However, many farmers never take the time to consider what the customer wants, why the customer wants it or how the customer ...
Industrial Marketing
Industrial Marketing

... industrial marketing strategy decisions. Due to the fact that technological or cost-effective advantages override geographical considerations, industrial organizations are more directly involved in international purchasing. Therefore, the major finished goods exports of industrialized nations tend ...
PDF
PDF

... on the reaction of rivals to changes in price and output, the decision on how much of the cost to pass onto consumers has important implications. Each firm would have to figure out what per cent of the cost it is willing to absorb and what per cent of the cost it would have to pass onto consumers in ...
price promotion, quality and brand loyalty
price promotion, quality and brand loyalty

... Promotional strategy plays a pivotal role in marketing. It provides a mutually beneficial exchange between producer and consumers of goods, services, and ideas. Both sides benefit when a company applies promotional strategies properly; both are be damaged when a company misapplies the strategy. Pro ...
Chapter 1
Chapter 1

... a. market share b. CRM c. customer lifetime value d. share of stomach e. salary (Answer: c; p. 21; Moderate) 62. For which of the following reasons are marketers everywhere using the Internet? a. To build closer relationships. b. To access new marketspaces. c. To attract new customers. d. To show of ...
A Priori Segmentation
A Priori Segmentation

... the market, especially for automotive parts, accessories and equipment, after the new product has been purchased. After-the-Fact Control System a system of marketing control in which corrective action is taken at the end of a planning period when marketing performance does not meet expectations; cha ...
Chapter 1
Chapter 1

... Implementation and Evaluation Prof. Pierre Xiao LU, Fudan University ...
International Marketing Tecniques and Marketing for foods products
International Marketing Tecniques and Marketing for foods products

... States as the product is positioned in consumers’ mind, with reference to all the different choices they feel available to satisfy a need. The company has to offer a product: – Matching the expectations of the target(s) – Different from that of competitors – With a well known and unforgettable brand ...
CHAPTER 2 Strategic Planning
CHAPTER 2 Strategic Planning

... A competitive advantage is a set of unique features of a company and its products that are perceived by the target market as significant and superior to the competition. There are three types of competitive advantages: cost, product/-service differentiation, and niche strategies. Sources of cost com ...
The market orientation-marketing performance relationship – the
The market orientation-marketing performance relationship – the

... orientation, defining customers may not be simple. In some cases, businesses may have consumers (i.e., end users of products and services) as well as clients (i.e., organizations that may dictate or influence the choices of end users). As such, it is critical for organisations to understand the need ...
Analysis of Samsung Notebook Strategy
Analysis of Samsung Notebook Strategy

... together to achieve company's objectives, they are: product, price, promotion and place. Although some marketers have added other P's, such as personnel, packaging and physical evidence, the fundamentals of marketing typically identifies the four P's of the marketing mix as referring to: ...
Employee`s Market Orientation and Business Performance in Nigeria
Employee`s Market Orientation and Business Performance in Nigeria

... or as a sequence of marketing activities that lead to better performance (Gudlaugsson and Schalk, 2009). Years of research have concluded that market oriented companies perform better than companies that are less market oriented. They focus on adapting their products and services to the needs and ex ...
n/3 ground rules - McGraw
n/3 ground rules - McGraw

... taken lightly since there is a residual core of loyal consumers. 2. Harvesting. Harvesting, is when a company keeps the product but reduces marketing costs, such as sales and advertising. ...
FINALTERM EXAMINATION Fall 2009 MGT301
FINALTERM EXAMINATION Fall 2009 MGT301

... Sellers that emphasize distinctive product features to encourage brand preferences among customers are practicing: ► Product competition ► Non-price competition ► Brand differentiation ► Product differentiation Question No: 18 ...
Customer Orientation and Marketing in Containerized Freight
Customer Orientation and Marketing in Containerized Freight

... 2010, the most outsourced logistics services were international transport (91 percent), domestic transport (77 percent) and warehousing (61 percent) (Langley, 2012). The customer orientation of logistics providers is of relevance to the competitive advantage needed in the increasingly competitive ma ...
Marketing Mix Strategy and Physicians` Satisfaction
Marketing Mix Strategy and Physicians` Satisfaction

pdf - University Of Nigeria Nsukka
pdf - University Of Nigeria Nsukka

Chapter 10 Customer Management - Springer Static Content Server
Chapter 10 Customer Management - Springer Static Content Server

... Being more responsive to the customer requires that sales and service be able to make effective customer management decisions and design superior responsiveness based on their capability to identify what brings value to the customer CRM is focused on optimizing the customer’s experience. CRM enables ...
Multiple Choice Questions
Multiple Choice Questions

... 12. To survive in a competitive environment, an organization must provide its target customers more _____ than is provided to them by its competition. A) product B) service C) value D) feedback E) attention Answer: C Page: 11 Difficulty: moderate 13. The difference between all the benefits derived f ...
Prism Technical Overview
Prism Technical Overview

... Segmentation identifies unique sets of customers who possess similarities relevant to a product’s value proposition. These similarities, or dimensions, are based on motivation, behavior, potential and other influences. Segmentation is critical to marketers and helps them develop and implement succes ...
< 1 ... 13 14 15 16 17 18 19 20 21 ... 202 >

Service parts pricing



Service Parts Pricing refers to the aspect of Service Lifecycle Management that deals with setting prices for service parts in the after-sales market. Like other streams of Pricing, Service Parts Pricing is a scientific pursuit aimed at aligning service part prices internally to be logical and consistent, and at the same time aligning them externally with the market. This is done with the overarching aim of extracting the maximum possible price from service parts and thus maximize the profit margins. Pricing analysts have to be cognizant of possible repercussions of pricing their parts too high or too low in the after-sales market; they constantly have to strive to get the prices just right towards achieving maximum margins and maximum possible volumes.The after-sales market consists of service part and after-sales service. These areas often account for a low share in total sales, but for a relatively high share in total profits. It is important to understand that the after-sales supply chain is very different from the manufacturing supply chain, and hence rules that apply to pricing manufacturing parts do not hold good for pricing service parts. Service Parts Pricing requires a different outlook and approach.Service networks deal with a considerably higher number of SKUs and a heterogeneous product portfolio, are more complex, have a sporadic nature of demand AND have minimal response times and strict SLAs. Companies have traditionally been content with outsourcing the after-sales side of their business and have encouraged third-party parts and service providers in the market. The result has been a bevy of these operators in the market with strict price competition and low margins.Increasingly, however, companies are realizing the importance of the after-sales market and its impact on customer retention and loyalty. Increasingly, also, companies have realized that they can extract higher profit margins from the after-sales services market due to the intangible nature of services. Companies are investing in their after-sales service networks to deliver high levels of customer service and in return command higher prices for their parts and services. Customers are being sold the concept of total cost of ownership (TCO) and are being made to realize that buying from OEMs comes packaged with better distribution channels, shorter response times, better knowledge on products, and ultimately higher product uptime.The challenge for companies is to provide reliable service levels in an environment of uncertainty. Unlike factories, businesses can’t produce services in advance of demand. They can manufacture them only when an unpredictable event, such as a product failure, triggers a need. The challenge for Service Parts Pricing is to put a value to this customer need. Parts that are critical, for example, can command higher prices. So can parts that only the OEM provides in the market. Parts that are readily available in the market cannot, and must not, be priced to high. Another problem with after-sales market is that demand cannot be stimulated with price discounts, customers do not stock up service parts just because they are on discount. On the up-side, the fact that most service parts are inelastic means pricing analysts can raise prices without the adverse effects that manufacturing or retail networks witness.These and other characteristics of the after-sales market give Service Parts Pricing a life of its own. Companies are realizing that they can use the lever of service part pricing to increase profitability and don't have to take prices as market determined. Understanding customer needs and expectations, along with the company's internal strengths and weaknesses, goes a long way in designing an effective service part pricing strategy.
  • studyres.com © 2026
  • DMCA
  • Privacy
  • Terms
  • Report