Download FAQ novoconnect - EDCO Education

FAQ – NovoConnect
NOVOPRESENTER (TABLET APP)
What can I do with this product?
NovoConnect is a wireless projection and collaboration device.


Teachers can use it to organize student activities in a BYOD environment in classrooms.
Companies can use it to facilitate interactive and engaging discussion in meeting rooms.
Can I connect NovoConnect to an LCD monitor?
Yes, you can. As a matter of fact, you can connect NovoConnect to any display
equipment with an HDMI port or a VGA port (via an adaptor).
What display resolutions does NovoConnect support?



4:3 (XGA - 1024x768)
16:9 (1080p, 720p)
16:10 (WXGA – 1280x800)
What Can I do with the USB port?
Connect a USB mouse and then you can configure the NovoConnect device with ease.
What types of PCs or tablets will work with
NovoConnect?
NovoConnect supports a variety of devices, making it perfect for BYOD environment.






Windows XP and above
Mac 10.6.8 and above
Android Tablets
iPad
ChromeBook (coming)
Android Phone and iPhone (coming)
How many users can connect to a NovoConnect
device at the same time?


64 users when the NovoConnect device is connected to an existing WiFi network
8 users when the NovoConnect device is configured as a WiFi Hotspot.
Is my data secure when I use NovoConnect to share
my screen?
Yes, your data is encrypted using AES-128 encryption to ensure data security when you set NovoConnect to
“Corporate” mode.
I connected my NovoConnect device to my school’s
WiFi a few days ago. This morning I notice that it
switches back to Hotspot mode by itself. What
happened?
Firmware version 1.4 or older has an “automatic switching” mechanism. Namely,
When your school’s WiFi is down, NovoConnect devices will switch back to Hotspot
mode automatically as a mean to continue operation without external WiFi network.
In firmware version 1.5, a new option is introduced to allow users to opt out of this
“automatic switching” mechanism. Please refer to question “How to connect a
NovoConnect device to my WiFi network?”
I can’t connect to the NovoConnect unit either by
scanning the QR code or entering its IP address.
Here is a check-list you may look into
1.
2.
3.
4.
Verify your PC or tablet is connected to the same WiFi network as the NovoConnect device is.
Verify the IP address you enter matches the one displayed on the screen.
If PIN code is enabled, verify the PIN code you enter matches the one displayed on the screen.
Re-launch the PC/Mac or Tablet App.
If the above fails, your WiFi network may have firewall turned on. In this case, you will need help form your
IT department. Please refer to related “Network Configuration” documentation available at
http://www.vivitekusa.com/novoconnect/