Download Non-Verbal Communication

Communication
Just the Basics
Non-Verbal Communication
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Now you can TALK!
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Tell me how you felt
during the
experiment…
Interesting Facts
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93% of all communication is non-verbal!
We communicate non-verbally through:
– Body Language
– Eye Contact
– Facial Expressions
– Gestures
– Posture
– Dress and Appearance / Smell
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That leaves only 7% of our message
that is understood through words.
What are you really saying when you
communicate?
What About Verbal Communication?
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We need to make the most out of that 7%!
We all choose to communicate in two
ways: Constructive and Destructive
Constructive =To Build (Positive)
Destructive =To Destroy (Negative)
What house are YOU living in?
Constructive Communication
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Giving positive or encouraging
messages
Sending clear, concise messages
Keeping the confidences of other
people
Using tact: (communicating something
sensitive without hurting or offending)
Asking Questions
Being honest and open
Speaking with respect
Being a good listener
Destructive Communication
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Insults, harassment, teasing
Threatening
Lying, blaming, accusing
“You-Messages”
Swearing
Sarcasm (When a person says one
message, but nonverbal
communication and tone of voice says
another)
Gossip
Topping
Not listening
Effective Listening Skills
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Stop talking!!
Pay attention
Look and act like
you are interested
Remove distractions
Ask questions
Don’t offer advice
unless it’s asked for
Use appropriate
body language
Maintain eye contact
Communication Practice
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You communicate differently with
different people. Let’s practice!
In your table groups, communicate the
following:
1.
2.
3.
4.
Event
Influence
Personal Quality
Compliment
Levels of Communication
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Level 1: Superficial
– Makes up the majority of
our communication,
“Small Talk”, talk about
the weather, school,
home, food, etc.
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Level 2: Personal
– Deeper communication
involving the sharing of
beliefs, values, feelings
and opinions.
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Level 3: Validating
– Communication
reinforcing people’s
feelings about themselves
and others.
What Happened?
Event
Superficial
Influence
Personal
Personal Quality
Validating
Compliment
Why Did It Get More Difficult
To Communicate?
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There is personal
RISK
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Sharing something
that means
something to you!
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Risk of betrayal
Things to Think About!
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Relationships are built on
communication!
Relationships cannot survive without
communication on a personal and
validating level!
Relationships are WORTH the risk!