Download SITA Session 1: Communication Skills

SITA
SESSION 1: COMMUNICATION SKILLS
Dr. Barbara Ridener
Instructors: Krista Gentry & Abrar Almoosa
Communication
Communication is a process of exchange
of information, ideas, thoughts, feelings
and emotions through speech, signals,
writing, or behavior.
Today’s Overview
• Nonverbal
Communication
• Verbal
Communication
• Written
Communication
Types of
communication
Verbal
Oral
Communication
Written
Communication
Nonverbal
Appearance
Body Language
Sounds
Nonverbal communication
• Wordless messages that depend on the body language of speaker.
• Gestures, body language, posture, tone of voice and facial
expression.
• Nonverbal communication has three elements:
• Appearance (clothing, hairstyle, neatness.)
• Body language (facial expressions, gestures, postures)
• Sounds (voice tone, volume, speech rate)
Nonverbal communication
What nonverbal communication do you wish to convey?
What is appropriate classroom nonverbal communication?
Verbal communication
It refers to the form of communication in which a message is
transmitted verbally.
The objective of every communication is to have people
understand what you are trying to convey.
• Oral Communication:
•
Face-to-face, conversation, speech, telephone
conversation, video, radio, television, voice over
internet.
• Communication is influenced by volume, speed and
clarity of speaking.
Verbal communication
Communicate
Page 55 Focus 2 Manner of Speaking - Volume / Speed / Tone
Page 57 Ex 3 Functions of Organizational Cues
Page 58 Ex 4 Using Phrase for Organizational Cues
Written Communication:
• Printed or hand written.
• Email, letter, report, memo.
• Influenced by the vocabulary, grammar, writing style, clarity
of the language used.
o What are the appropriate levels of formality in email
communication?
o How should you address the recipient?
o How should you “close” your email?
o When are emoticons appropriate? :-) ;-) :-( :D :-|
Discussion
• What have we
learned?
QUESTIONS?
Now please take a moment to consider and write down three questions:
1) A question that you would ask a professor.
2) A question that you would ask a student.
3) A question that you would ask a friend.
Email practice in the computer classroom…
Good Resources
Verbal:
• How To speak: Lecture tips from Professor Patrick Winston. From Harvard Bok Center.
http://isites.harvard.edu/icb/icb.do?keyword=k1985&topicid=icb.topic650252&panel=icb.topic65
0252%3Arwatch%248%3Fentry%3D18850&state=popup&view=watch.do&viewParam_entry=188
50&viewParam_watchfull=t
•
Public speaking importance: http://www.effective-communicating.com/public-speakingimportance.html
Nonverbal:
• Eye Contact: http://www.brighthub.com/education/languages/articles/9626.aspx
• Speaking without words:
http://www.rpi.edu/dept/advising/american_culture/social_skills/nonverbal_communication/rea
ding_exercise.htm
• Hand gestures: http://en.wikipedia.org/wiki/List_of_gestures
Written:
• For emails: http://www.emailreplies.com/
•
For blackboard: http://library.blackboard.com/ref/df5b20ed-ce8d-4428-a595a0091b23dda3/Content/Print_Output/Blackboard_Learn_91_Help_for_Instructors.pdf