Download Annual Progress Report on the Public Service Reform Plan 2014-2016

Survey
yes no Was this document useful for you?
   Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Transcript
Contents
Foreword01
The Public Service in Numbers
02
Executive Summary
04
Introduction09
1.
A Focus on Service Users
10
1.1 Alternative Models of Service Delivery
1.2 Digital Government
1.3 Improving Customer Experience
10
12
17
2.
A Focus on Efficiency
21
2.1
2.2
2.3
2.4
2.5
The Cost of the Public Service and Productivity
Shared Services
Public Procurement
Property Asset Management
Public Expenditure Reform
21
24
25
26
29
3.
A Focus on Openness, Transparency and Accountability
30
3.1 Government and Legislative Reform
3.2 Performance and Accountability
30
33
4.
35
A Focus on Leadership, Renewal and Delivery
4.1Leadership
4.2 Human Resource Management Reforms
4.3 Organisational Performance
4.4 Delivery of Reform
36
37
38
42
Conclusion43