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Contact EAP Call 800-795-2351. Offices are located at 1145 Market St., 1st Floor. EAP services are available at no cost (unless otherwise
specified) to CCSF and Superior Court employees.
Counseling Services
EAP provides free, voluntary, and confidential
direct counseling services to CCSF and
Superior Court employees, their family
members and significant others. Utilizing a
short term, solution-focused approach, EAP
Counselors address both workplace-based
and family/personal concerns, focusing on any
personal or work-related concern that impacts
one’s work performance or personal life.
Employees may use sick or personal time* for
EAP counseling.
Personal Wellness Seminars & Series
EAP offers personal wellness seminars and
series onsite at the Wellness Center and on
location at CCSF departments and the
Superior Courts. They range from one 45minute session to four 45-minute sessions
and are offered at no cost. Multiple sessions
can be combined to create one longer
program of up to four hours. See page 3 for a
list of topics. EAP personal wellness seminars
can be attended using personal time*.
workplace, workplace violence, employee
behavior and/or performance, team issues,
work stress, handling emotions in the
workplace, and other concerns. EAP can also
help in addressing personal concerns of
employees that may be affecting performance
(changes in relationships, loss of family
members, parenting issues, mental health
issues, and substance abuse).
Mediation helps employees in conflict to
develop a shared understanding of each
other’s perspectives on the issues, generate
viable shared agreements, and resolve their
differences in a safe and impartial
EAP @ Work Seminars & Series
EAP @ Work seminars and series are offered
onsite at the Wellness Center and on location
at CCSF departments and the Superior
Courts. They range from one 45-minute
session to four 45-minute sessions and are
offered at no cost. Multiple sessions can be
combined to create one longer program of up
to four hours. See page 2 for a list of topics.
Organizational Wellness
All EAP organizational wellness services can
be completed on work time with supervisor
The EAP is available to consult in person or
via the telephone with supervisors, managers,
HR professionals, EEO, Safety & Health
personnel, and union representatives
emotions in the workplace which may benefit
from an organizational intervention, such as
conflict resolution, bullying, negativity in the
Trauma Response
When a traumatic event happens, EAP
counselors go to the worksite to provide a
Critical Incident Stress Debriefing (CISD).
These CISD’s are preceded by supervisory
consultations to assess the effects of the
traumatic event and to coordinate how the
CISD will be announced to the affected
employees. CISDs can be useful in aiding the
employee(s) to more quickly return to a level
of previous functioning.
Crisis Response Package
Nonviolent Crisis Intervention
Designed for employees in the helping and
human services professions, the Crisis
Response Package (CRP) is a combination of
services consisting of organizational
consultation, training in Psychological First Aid
(PFA) for supervisors, structured groups in
Critical Incident Stress Debriefings and
resiliency support groups.
The Nonviolent Crisis Intervention full-day
training is tailored to employees who may
need to interact with potentially dangerous,
confrontational and/or assaultive members of
the public. Attendees learn verbal and
nonverbal interventions that aid them in
remaining calm, safe and strategic during the
interaction. This training involves a cost per
Bullying @ Work
Workplace bullying can be devastating to
employees, work teams, working
relationships, motivation and productivity. To
avoid fostering a workplace culture of bullying
and a climate of mistrust and fear, the
problem needs to be taken seriously and
proactively addressed and resolved. Explore
the causes, effects and targets of bullying in
the workplace, and effective ways to stop it in
its tracks.
resources to address the problem on an
individual and workplace level.
Attitude and its Impact @ Work
Identify ways in which attitude and interactions
can affect your attitude and your co-workers’
attitudes, and learn ways to choose
“strategic,” rather than “reactive” responses.
Recognize personal barriers that keep you
from responding strategically at work, explore
your “hot buttons” and ways to work toward
greater job satisfaction.
Stress Management @ Work - for
There are certain stressors that are unique to
supervisors and managers. This workshop will
examine ways that we create - and can
effectively reduce - stress in the management
role. Develop strategies to address and
successfully handle stress, and practice brief
stress management techniques to use during
the workday and beyond.
Substance Abuse/Chemical Dependency
@ Work
This seminar explores the signs and
symptoms of substance abuse, how and why
it shows up in the workplace, the impact on
work performance and working relationships,
and how supervisors/managers and coworkers can most effectively handle it. This
seminar also touches on the federal DrugFree Workplace Act of 1988, and helpful
Conquering Negativity/Creating Positivity
@ Work
Nothing impacts employee morale more
harmfully than persistent workplace
negativity. It saps the energy of your
organization and diverts critical attention
from teamwork, productivity and
performance. Negativity can occur in the
attitude, outlook, and/or behavior of one
department member, or perhaps many.
Learn ways to recognize workplace negativity,
explore its causes, identify viable strategies
and solutions for handling it, defusing it, and
creating more positivity.
Downtime: Depression @ Work – for
Supervisors and Co-workers
Clinical Depression affects a person’s body,
mood and thoughts. It also impacts the quality
of one’s work and working relationships. This
is not the “blues” or the “blahs.” Clinical
Depression is serious business. Through
sensitive and appropriate interaction,
supervisors and co-workers can play an
important role in helping a clinically depressed
employee to handle their illness. Learn about
this common illness and how to deal with it in
your workplace.
Communication and Conflict Resolution @
Learn easy-to-apply strategies that give you
the tools and confidence to communicate
effectively and to handle and resolve conflicts
for win-win results. Identify specific steps you
can use to craft effective responses to
uncomfortable situations and turn conflict into
an opportunity to improve any type of
Stress Management @ Work
Examine what stress is and where it comes
from, its signs and symptoms, and the
protective nature of the stress response.
Explore the stress cycle and how to break it,
practice relaxation techniques that work, and
help you develop an effective stress
resistance plan.
Dealing with Difficult People @ Work
We all have difficult people in our lives.
Perhaps your difficult person is a customer,
client or coworker. In this seminar you will
learn how to identify and respond to a
difficult situation or difficult person within
your work setting.
Preventing Burnout @ Work
Focusing on four prime areas of
empowerment: self-management, stress
management, social support and skills
building, learn tools to help you improve your
attitude towards work and your ability to cope
with work’s day-to-day stressors.
Balancing Life and Work
Creating Happiness
Our lives are busy, exciting, complicated and
stressful. This workshop will address the ways
in which we can create a more balanced
approach towards work and family.
It seems the goal of everyone is to be happy.
We want to be happy, we want our family
members to be happy and we want our friends
to be happy. Why, then, does being happy
seem so difficult to accomplish? Coming to
this workshop you will receive information and
practical exercises to create happiness and
feel better right away.
The Time Trap: Getting Organized and
Managing Your Time & Tasks Effectively
Most people don’t seem to have enough time
in their day despite all the time savers being
adopted, like computers, email, fax and
voicemail. But the time crunch has nothing to
do with time; it has to do with our ineffective
time strategies. This program uses practical,
realistic solutions to help you develop
strategies to be more productive, less prone to
stress, and more in control of your life.
Dealing with Difficult People
We all have difficult people in our lives.
Perhaps your difficult person is a customer,
family member or coworker. In this seminar
you will learn about difficult situations and
difficult people, the escalation continuum and
how to create less stressful interactions with
your difficult people.
Stress Management**
Sandwiched In/Caregiving
This course will examine what stress is and
where it comes from, its signs and symptoms,
and the protective nature of the stress
response. It will explore the stress cycle and
how to break it, practice relaxation techniques
that work, and help you develop an effective
stress resistance plan.
The demands of being the principal caregiver
for one’s aging parents and young children
can often be emotionally and physically
draining. Adults as caregivers for two
generations (or more!) can experience
multiple symptoms related to stress and
burnout such as irritability, depression and
anxiety. They may also experience feelings of
guilt and resentment as the caregiver finds
s/he has little time for self-care and few
resources to assist in alleviating the daily task
of balancing work, family and all the rest! In
this information and discussion group, you will
create strategies, share resources and receive
guidance to handle this difficult and
challenging period of your life. (4 sessions)
Anger Management - Learning to Keep
Your Cool**
Everyone gets angry once in a while.
Recognizing oneself as a person with an
anger problem, and looking at how anger has
affected one's life and relationships, can help
change the pattern. Examine the anger
process, identify the causes and effects of
your own anger, and explore how it impacts
your life. Learn practical anger management
techniques that you can apply immediately.
Managing Emotions and the Environment**
Strong emotions are both a cause of, and a
result of, conflict. Emotions are natural and
normal; it is how one expresses them that
makes the difference. When feelings are
intense, this makes it more difficult to express
them clearly and without judgment. This class
will help you experience and manage your
own uncomfortable emotions with confidence,
and without guilt, criticism or blaming.
**Supervisors may allow use of work time for the
noted personal wellness seminars if they
perceive that this topic is crucial for an
employee’s performance. Contact the EAP to
consult about how best to refer an employee to
one of these seminars. Please also see the list
of Organizational Wellness Seminars.
Creating a Meaningful Retirement
After working for the City and County of San
Francisco – or any job – retirement can be a
welcome but jarring experience. Retirement
often brings financial, relationship and other
personal changes. How will you use your time
and energy in a way that helps create
meaning and value in your life? Come to this
workshop and address your goals, and
possible challenges, as you approach
retirement. This workshop is for active
employees who are expecting to retire within
six to nine months.
Active Parenting – for parents of young
children or teens
Parenting takes a special sensitivity, lots of
energy, and effective strategies. This
overview will address issues such as
communication, the goals of child behavior,
respectful discipline, responsibility, building
courage and self-esteem, and problem solving
- to help your child develop strength and
character, and to help you to have a more
rewarding and successful parenting
experience. Learn and practice several
specific strategies to use at home with your
children. (4sessions)
*According to DHR No. 01-2015 Memo “Encouraging Wellness Activities”:
Employee Assistance Program (EAP)
Employee Assistance Program (EAP)