EMPLOYEE ASSISTANCE PROGRAM (EAP): PERSONAL & ORGANIZATIONAL WELLNESS SERVICES Contact EAP Call 800-795-2351. Offices are located at 1145 Market St., 1st Floor. http://myhss.org/benefits/eap.html. EAP services are available at no cost (unless otherwise specified) to CCSF and Superior Court employees. Personal Counseling Services EAP provides free, voluntary, and confidential direct counseling services to CCSF and Superior Court employees, their family members and significant others. Utilizing a short term, solution-focused approach, EAP Counselors address both workplace-based and family/personal concerns, focusing on any personal or work-related concern that impacts one’s work performance or personal life. Employees may use sick or personal time* for EAP counseling. Personal Wellness Seminars & Series EAP offers personal wellness seminars and series onsite at the Wellness Center and on location at CCSF departments and the Superior Courts. They range from one 45minute session to four 45-minute sessions and are offered at no cost. Multiple sessions can be combined to create one longer program of up to four hours. See page 3 for a list of topics. EAP personal wellness seminars can be attended using personal time*. workplace, workplace violence, employee behavior and/or performance, team issues, work stress, handling emotions in the workplace, and other concerns. EAP can also help in addressing personal concerns of employees that may be affecting performance (changes in relationships, loss of family members, parenting issues, mental health issues, and substance abuse). Mediation Mediation helps employees in conflict to develop a shared understanding of each other’s perspectives on the issues, generate viable shared agreements, and resolve their differences in a safe and impartial environment. EAP @ Work Seminars & Series EAP @ Work seminars and series are offered onsite at the Wellness Center and on location at CCSF departments and the Superior Courts. They range from one 45-minute session to four 45-minute sessions and are offered at no cost. Multiple sessions can be combined to create one longer program of up to four hours. See page 2 for a list of topics. Organizational Wellness All EAP organizational wellness services can be completed on work time with supervisor approval*. Consultations The EAP is available to consult in person or via the telephone with supervisors, managers, HR professionals, EEO, Safety & Health personnel, and union representatives emotions in the workplace which may benefit from an organizational intervention, such as conflict resolution, bullying, negativity in the Trauma Response When a traumatic event happens, EAP counselors go to the worksite to provide a Critical Incident Stress Debriefing (CISD). These CISD’s are preceded by supervisory consultations to assess the effects of the traumatic event and to coordinate how the CISD will be announced to the affected employees. CISDs can be useful in aiding the employee(s) to more quickly return to a level of previous functioning. Crisis Response Package Nonviolent Crisis Intervention Designed for employees in the helping and human services professions, the Crisis Response Package (CRP) is a combination of services consisting of organizational consultation, training in Psychological First Aid (PFA) for supervisors, structured groups in Critical Incident Stress Debriefings and resiliency support groups. The Nonviolent Crisis Intervention full-day training is tailored to employees who may need to interact with potentially dangerous, confrontational and/or assaultive members of the public. Attendees learn verbal and nonverbal interventions that aid them in remaining calm, safe and strategic during the interaction. This training involves a cost per participant. EAP @ WORK SEMINARS & SERIES Bullying @ Work Workplace bullying can be devastating to employees, work teams, working relationships, motivation and productivity. To avoid fostering a workplace culture of bullying and a climate of mistrust and fear, the problem needs to be taken seriously and proactively addressed and resolved. Explore the causes, effects and targets of bullying in the workplace, and effective ways to stop it in its tracks. resources to address the problem on an individual and workplace level. Attitude and its Impact @ Work Identify ways in which attitude and interactions can affect your attitude and your co-workers’ attitudes, and learn ways to choose “strategic,” rather than “reactive” responses. Recognize personal barriers that keep you from responding strategically at work, explore your “hot buttons” and ways to work toward greater job satisfaction. Stress Management @ Work - for Managers There are certain stressors that are unique to supervisors and managers. This workshop will examine ways that we create - and can effectively reduce - stress in the management role. Develop strategies to address and successfully handle stress, and practice brief stress management techniques to use during the workday and beyond. Substance Abuse/Chemical Dependency @ Work This seminar explores the signs and symptoms of substance abuse, how and why it shows up in the workplace, the impact on work performance and working relationships, and how supervisors/managers and coworkers can most effectively handle it. This seminar also touches on the federal DrugFree Workplace Act of 1988, and helpful Conquering Negativity/Creating Positivity @ Work Nothing impacts employee morale more harmfully than persistent workplace negativity. It saps the energy of your organization and diverts critical attention from teamwork, productivity and performance. Negativity can occur in the attitude, outlook, and/or behavior of one department member, or perhaps many. Learn ways to recognize workplace negativity, explore its causes, identify viable strategies and solutions for handling it, defusing it, and creating more positivity. Downtime: Depression @ Work – for Supervisors and Co-workers Clinical Depression affects a person’s body, mood and thoughts. It also impacts the quality of one’s work and working relationships. This is not the “blues” or the “blahs.” Clinical Depression is serious business. Through sensitive and appropriate interaction, supervisors and co-workers can play an important role in helping a clinically depressed employee to handle their illness. Learn about this common illness and how to deal with it in your workplace. Communication and Conflict Resolution @ Work Learn easy-to-apply strategies that give you the tools and confidence to communicate effectively and to handle and resolve conflicts for win-win results. Identify specific steps you can use to craft effective responses to uncomfortable situations and turn conflict into an opportunity to improve any type of relationship. Stress Management @ Work Examine what stress is and where it comes from, its signs and symptoms, and the protective nature of the stress response. Explore the stress cycle and how to break it, practice relaxation techniques that work, and help you develop an effective stress resistance plan. Dealing with Difficult People @ Work We all have difficult people in our lives. Perhaps your difficult person is a customer, client or coworker. In this seminar you will learn how to identify and respond to a difficult situation or difficult person within your work setting. Preventing Burnout @ Work Focusing on four prime areas of empowerment: self-management, stress management, social support and skills building, learn tools to help you improve your attitude towards work and your ability to cope with work’s day-to-day stressors. PERSONAL WELLNESS SEMINARS & SERIES Balancing Life and Work Creating Happiness Our lives are busy, exciting, complicated and stressful. This workshop will address the ways in which we can create a more balanced approach towards work and family. It seems the goal of everyone is to be happy. We want to be happy, we want our family members to be happy and we want our friends to be happy. Why, then, does being happy seem so difficult to accomplish? Coming to this workshop you will receive information and practical exercises to create happiness and feel better right away. The Time Trap: Getting Organized and Managing Your Time & Tasks Effectively Most people don’t seem to have enough time in their day despite all the time savers being adopted, like computers, email, fax and voicemail. But the time crunch has nothing to do with time; it has to do with our ineffective time strategies. This program uses practical, realistic solutions to help you develop strategies to be more productive, less prone to stress, and more in control of your life. Dealing with Difficult People We all have difficult people in our lives. Perhaps your difficult person is a customer, family member or coworker. In this seminar you will learn about difficult situations and difficult people, the escalation continuum and how to create less stressful interactions with your difficult people. Stress Management** Sandwiched In/Caregiving This course will examine what stress is and where it comes from, its signs and symptoms, and the protective nature of the stress response. It will explore the stress cycle and how to break it, practice relaxation techniques that work, and help you develop an effective stress resistance plan. The demands of being the principal caregiver for one’s aging parents and young children can often be emotionally and physically draining. Adults as caregivers for two generations (or more!) can experience multiple symptoms related to stress and burnout such as irritability, depression and anxiety. They may also experience feelings of guilt and resentment as the caregiver finds s/he has little time for self-care and few resources to assist in alleviating the daily task of balancing work, family and all the rest! In this information and discussion group, you will create strategies, share resources and receive guidance to handle this difficult and challenging period of your life. (4 sessions) Anger Management - Learning to Keep Your Cool** Everyone gets angry once in a while. Recognizing oneself as a person with an anger problem, and looking at how anger has affected one's life and relationships, can help change the pattern. Examine the anger process, identify the causes and effects of your own anger, and explore how it impacts your life. Learn practical anger management techniques that you can apply immediately. Managing Emotions and the Environment** Strong emotions are both a cause of, and a result of, conflict. Emotions are natural and normal; it is how one expresses them that makes the difference. When feelings are intense, this makes it more difficult to express them clearly and without judgment. This class will help you experience and manage your own uncomfortable emotions with confidence, and without guilt, criticism or blaming. **Supervisors may allow use of work time for the noted personal wellness seminars if they perceive that this topic is crucial for an employee’s performance. Contact the EAP to consult about how best to refer an employee to one of these seminars. Please also see the list of Organizational Wellness Seminars. Creating a Meaningful Retirement After working for the City and County of San Francisco – or any job – retirement can be a welcome but jarring experience. Retirement often brings financial, relationship and other personal changes. How will you use your time and energy in a way that helps create meaning and value in your life? Come to this workshop and address your goals, and possible challenges, as you approach retirement. This workshop is for active employees who are expecting to retire within six to nine months. Active Parenting – for parents of young children or teens Parenting takes a special sensitivity, lots of energy, and effective strategies. This overview will address issues such as communication, the goals of child behavior, respectful discipline, responsibility, building courage and self-esteem, and problem solving - to help your child develop strength and character, and to help you to have a more rewarding and successful parenting experience. Learn and practice several specific strategies to use at home with your children. (4sessions) *According to DHR No. 01-2015 Memo “Encouraging Wellness Activities”: http://myhss.org/downloads/wellness/DHR_Encouraging_Wellness_Activities.pdf.