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Information Governance Training Plan
Clinical Commissioning Groups
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Contents
Introduction
Page 3
Training Provision
Page 4
Staff Induction – Awareness Training
Page 5
Accessing Training Needs
Page 6
Monitoring Compliance
Page 6
Reporting
Page 7
Appendix 1 – Training Needs Analysis (TNA)
Page 8
Appendix 2 – HSCIC Training Tool Guidance
page 9
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Introduction
To ensure organisational compliance with the law and central guidelines relating to Information Governance (IG), staff must receive appropriate
training. Therefore, annual IG training is mandatory for all staff, including new starters, locums, temporary staff, lay members, student and
contract staff members. IG training needs should be routinely assessed, monitored and adequately provided for. IG knowledge and
awareness should be at the core of the organisation’s objectives, embedded amongst other governance initiatives and should offer a stable
foundation for the workforce. Without this knowledge the ability of an organisation to meet legal and policy requirements will be severely
impaired.
In order to fully meet the IGToolkit standard 12-134 an organisation should establish a clear plan for IG training appropriately tailored to specific
staff groups or job roles. This plan should address how and when each work area and/or staff group will be trained, how training needs beyond
the basic level will be assessed and should include induction processes for new staff.
This training plan has been created by Greater East Midlands Commissioning Support Unit (GEM CSU) IG Service to support the Clinical
Commissioning Group (CCG) in meeting the training requirement for the Information Governance Toolkit (IGT) ’Information Governance
awareness and mandatory training procedures are in place and all staff are appropriately trained’.
In order to be compliant with Department of Health requirements, organisations are expected to ensure that 95% of their staff have received
annual mandatory IG training appropriate to their role. This will allow them to reach a compliant level 2 achievement on the Information
Governance Toolkit standard relating to staff training (12-134).
Where identified with discussions with the CCG GEM CSU IG Service will seek improvements in this requirement from Level 2 to Level 3.
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Training Provision
The GEM CSU Human Resources team are rolling out the mandatory IG training modules through the Electronic Staff Record (ESR). All staff
will need to undertake a minimum of one of the mandatory modules below annually:


For staff that handle personal confidential data – including staff information “Introduction to Information Governance”
For staff that have already undertaken the one above (in the previous year) it is recommended that ‘The Refresher Module’ is
completed in years 2 & 3.
Staff should register on the ESR system in order to access either of these modules. Instructions are available from the HR team,
For those staff who do not have access to ESR such as contractors, agency staff, locums, students, volunteers, trainees, etc. they will need to
complete their training via the HSCIC training tool (see appendix 2 - How can I access the HSCIC Training Tool?)
It has also been determined by the Department of Health that where staff have already been trained using the NHS IG training Tool, they may
in future be trained using approved training materials on a face-to-face basis.
The GEM CSU IG team has a centrally approved training presentation and will support the CCG and deliver additional training sessions where
online training is not the preferred option. This will provide an alternative method of training where members of staff have been identified as
not possessing the required IT skills to complete the training on-line or where staff don’t have regularly access to computers.
There may be occasions when ad hoc training will need to be delivered by GEM CSU IG Service to CCG staff based on an identified need for
e.g. changes in working practices following an incident.
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If staff experience continued problems completing the training modules through ESR, then the HSCIC training tool can be used to complete the
mandatory training module to avoid non-compliance, and this approach will require a local decision from each respective CCG.
Staff will need to use the HSCIC training tool (see appendix 2) to complete additional training modules as per the Training Needs Analysis
(TNA), see appendix 1, as they are not available through ESR. All staff can register to use the HSCIC training tool to complete any IG related
training modules that has been identified as appropriate to their staff role.
Staff Induction – Awareness Training
Staff induction needs to address IG training needs as new members of staff may otherwise fail to be picked up by an organisation’s rolling
training plan. It is vitally important that all new staff (including locums, temporary staff, students, etc.) are made aware of the relevant
requirements and in particular given clear guidelines about their own individual responsibilities for compliance. Particular emphasis should be
placed on how IG requirements affect their day to day work practices. It is recommended that this guidance is given to new starters on their
first day of employment to avoid the risk of information security breaches.
CCGs should have a defined and documented induction policy or process that includes the requirement for staff to complete their IG training
prior to use of any systems containing personal or sensitive information.
Staff should be made aware of the CCGs Staff Code of Conduct either via a link or given their own copy, along with the links to the IG policies
and the IG E-Learning tool through the Electronic Staff Record as part of the induction process.
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Accessing Training Needs
Staff inevitably have different levels of awareness of their responsibilities for safeguarding confidentiality, protecting data and preserving
information security. In most cases the mandatory basic training through ESR or the HSCIC training tool will be sufficient to give staff the
knowledge that they require.
A training needs analysis (TNA) has been created (see appendix 1) that identifies those additional training modules that need to be completed
by specific job roles. This information has been taken from the guidance within each requirement of the toolkit. The TNA identifies the training
modules that are mandatory, recommended or optional for specific job roles to complete. Please note these training modules are only available
through the HSCIC training tool. Please see appendix 2 for guidance on how to access the HSCIC Training Tool.
A staff members line manager will undergo appraisals with the staff on an annual basis. At this point, an assessment of current levels of skills
and competencies can be undertaken and any further training needs identified.
Monitoring Compliance
Regular staff updates and emails will be circulated to ensure staff are aware of the requirement to undertake the training. If this is not
completed by the determined date, line managers will be contacted to cascade the training requirement.
It is important that study time is ‘protected’ so that all staff is able to access or attend training.
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Reporting
In order to ensure correct reporting of uptake of the training, reports will be run through both systems (ESR & HSCIC), along with the
attendance records of any face to face training delivered.
The GEM CSU IG team will continue to report regularly to the CCG (as agreed by each locality Service Level Agreement) and wherever
possible cascade the HSCIC training tool administration to the CCG. This will enable them to regularly report on training uptake and target staff
to complete the training where non-compliance is identified.
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Appendix 1 - Training Needs Analysis
Job Role
Introduction to
IG (Year 1)
IG-Refresher
Module
(Years 2 & 3)
The Caldicott
Guardian in
the NHS &
Social Care
NHS
Information
Risk
Management
for SIROs &
IAOs
NHS
Information
Risk
Management Introductory
NHS
Information
Risk
Management Foundation
Password
Management
Information
Security
Guidelines
Patient
Confidentiality
IG Lead (CCG)
Mandatory
Mandatory
Recommended
Recommended
Recommended
Recommended
Optional
Recommended
Optional
Caldicott Guardian
Mandatory
Mandatory
Mandatory
Recommended
Optional
Optional
Optional
Optional
Recommended
SIRO
Mandatory
Mandatory
Recommended
Mandatory
Recommended
Mandatory
Optional
Recommended
Optional
IAO & IAA
Mandatory
Mandatory
Optional
Mandatory
Recommended
Mandatory
Optional
Optional
Optional
Records Manager
Mandatory
Mandatory
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Admin/Clerical/
Other
Mandatory
Mandatory
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Job Role
Access to Health
Records
Records
Management
and the NHS
Code of
Practice
Records
Management
in the NHS
Secure
Transfers of
Personal Data
Business
Continuity
Management
NEW-Access to
Information &
Information
Sharing in the
NHS -
NEW-Secure
Handling of
Confidential
Information
NEWInformation
Security
Management
IG Lead (CCG)
Optional
Optional
Optional
Optional
Recommended
Recommended
Optional
Optional
Caldicott Guardian
Optional
Optional
Optional
Optional
Optional
Recommended
Recommended
Optional
SIRO
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
IAO & IAA
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Records Manager
Recommended
Recommended
Optional
Optional
Optional
Optional
Optional
Optional
Admin/Clerical/
Other
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
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Appendix 2
How can I access the HSCIC Training Tool?
1.0
To access the Training Tool follow this link:
https://www.igte-learning.connectingforhealth.nhs.uk/igte/index.cfm
2.0
To register as a new user:



3.0
To access training modules




4.0
Select ‘Register Now’
When the Organisation Search box appears type in your organisation
code. If you don’t have this information that type in your organisation
name, choose your organisation from the drop down list.
From this point onwards, please follow the instructions on screen
Log in using your username & password
Select ‘Learning Tools’ from the top menu
Select the module you wish to complete, and then select ‘Launch’
You can print your certificate when you have passed the module
I have already registered onto the site and forgotten my password. What
should I do?

Select ‘reset my password’ from the homepage
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