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Job Description
Membership Officer
Responsible to:
Purpose of post:
Hours of work:
Salary grade:
Director
To oversee and co-ordinate the ongoing development of a loyal Trust
membership base involving membership promotion, recruitment and
retention plus managing effective and efficient membership
administration
28 - 35 hours per week (to be agreed) worked over 5 days Monday to
Friday
Officer scale: £21,023 per annum pro rata
Main Responsibilities:
 Overseeing membership promotion, recruitment, development and retention plus effective
communication with members
 Co-ordinating the administration of the Trust’s membership (adult and junior) including
processing new membership applications plus membership renewals, organising the
efficient collection of membership subscriptions and associated Gift Aid claims, arranging
membership mailings
 Ensuring the Trust’s Progress CRM / membership database is appropriately maintained,
updated, developed and supported including arranging appropriate expert help and advice,
hardware and software upgrades, system security, data storage and backup
 Organising efficient and effective storage of membership data and filing (electronic and
paper records)
 Monitoring key performance indicators and compiling / analysing membership data and
statistics
 Liaising with the Trust’s Communications Officer to ensure members receive the Trust’s
various regular publications including Wildlife News, Wild Times, the Trust’s Annual Report
and other publications and appeals as required
 Organising appropriate membership events and activities to recruit new members and
improve membership loyalty and engagement
 Assisting with the efficient and effective running of the Trust’s central office including
dealing with incoming calls and visitors to the office
 Any other duties as reasonably required
Key Terms and Conditions of Employment:
Employer:
Place of work:
Salary:
Employment term:
Probation period:
Hours of work:
Leicestershire and Rutland Wildlife Trust
The Trust’s central office, currently at The Old Mill, 9 Soar Lane,
Leicester LE3 5DE
Officer scale; £21,023 per annum pro rata
The post is an established position
6 months from start of employment.
28 – 35 hours week (to be agreed) worked over 5 days Monday to
Friday. Payment for overtime worked in excess of the standard
working week is not available, but time off in lieu may be taken by
prior arrangement with line managers.
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Travel:
Leave:
Pension:
Death in Service:
Training:
Equal opportunities:
Environmental policy:
A full, current driving licence is essential. Trust vehicles will be used,
if available, otherwise the standard Trust mileage rate will be payable
for the business use of the post holder’s private car.
Annual leave entitlement is 25 days per year for full time employees
plus statutory public holidays
The Trust currently operates a Stakeholder Pension Scheme and
pays an employer contribution of up to 7% of gross salary contingent
on a 50% matching contribution from the employee
Death in service cover is provided at three times annual salary
A training budget is allocated to this post and on-the-job training will
also be given.
The Trust’s Equality and Diversity Policy is available on request. The
requirements for outdoor work in areas with access difficulties should
be borne in mind by applicants.
The post holder will be expected to carry out their job responsibilities
in an environmentally aware manner, ensuring as little damage to the
environment as possible. LRWT aim to ensure all resources are
utilised effectively and efficiently. The post holder will be expected to
apply ‘sound value for money’ principles in undertaking purchasing or
supply of goods and services.
Skills and experience required:
Essential:
 Experience of working in a membership / customer service environment and delivering
excellent standards of customer care and service
 Good understanding of membership and supporter marketing and relationship management
issues and best practice
 Experience of using a CRM / membership systems and databases
 Knowledge and experience of administering BACS payment systems and processes
 Ability to handle confidential data and information appropriately
 Excellent communication skills and confident dealing with the public
 Good IT and data input skills
 Excellent organisational skills and able to work using own initiative
 Quick learner with methodical working approach and good analytical skills / attention to
detail
 Enthusiastic and self-motivated
 Flexible working approach with good team working skills
Desirable
 Experience of working in a membership based charity
 Interest in and commitment to wildlife and nature conservation
 Experience of working with volunteers
Applications:
A CV and covering letter explaining why the prospective candidate believes s/he to be the right
person for the job should be sent:
By post: Simon Bentley, Leicestershire and Rutland Wildlife Trust, The Old Mill, 9 Soar Lane,
Leicester, LE3 5DE
By email: [email protected]
Closing date for applications 12.00 noon, Friday 26th June 2015
Interviews will be held on Thursday 9th July 2015 at The Old Mill.
If applicants have not heard from us by Tuesday 7th July they should assume that they have been
unsuccessful.
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The Leicestershire and Rutland Wildlife Trust
Background information
Our Vision
A Living Landscape rich in wildlife, valued and enjoyed by all.
Our Mission
To protect and enhance the wildlife and wild places of Leicestershire and Rutland and to engage
people with nature.
Our work
The Leicestershire and Rutland Wildlife Trust is an independent, locally based charity established
in 1956 by a small group of naturalists. It has grown considerably in recent years and developed
important work for nature conservation and for local people who care about the future of their
natural environment:
Protecting precious places
We care for 33 nature reserves covering 1,228 hectares (3,033 acres), spread across
Leicestershire and Rutland. From woodland to meadows, wetland to heaths, our nature
reserves comprise some of the most important wildlife and geological sites in the two
counties with 20 being Sites of Special Scientific Interest and two designated as National
Nature Reserves. As well as containing wonderfully rich and varied animal and plant species,
the nature reserves are also important places for people to visit and appreciate outstanding
wildlife.
Rutland Water Nature Reserve, managed by the Trust on behalf of Anglian Water, is possibly
the best known of the Trust’s reserves and has become one of the most important wildfowl
sanctuaries in Great Britain, regularly holding in excess of 20,000 waterfowl. It is a Site of
Special Scientific Interest, a European Special Protection Area and internationally recognised
as a globally important wetland site (Ramsar).
We also spend a considerable amount of time and resources providing advice to other
landowners on land management and nature conservation issues, with a particular focus on
safeguarding and promoting Local Wildlife Sites – the best places for wildlife outside legally
protected land. The Trust is also developing innovative Living Landscape large area projects.
Encouraging people to enjoy nature
We offer everyone the chance to experience some of Leicestershire and Rutland’s fantastic
wildlife. Activities and events are organised throughout the year, everything from badger
watches to the annual Birdfair.
Inspiring and educating
We invest in the future by helping people of all ages to gain a greater appreciation and
understanding of nature. The Trust’s Outreach Education Programme is designed specifically
to be delivered in schools, with experienced staff bringing the natural world into the
classroom and playground through a range of interactive environmental workshops.
Research and survey
We monitor, study and record the wildlife of our counties to identify special places and
important species, to inform land management and promote nature conservation, and to
protect local biodiversity.
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Defending nature
We stand up for wildlife, striving to protect threatened habitats like wildflower meadows and
rare species such as ospreys, otters, bats and water voles. The Rutland Osprey Project at
Rutland Water achieved notable success in 2001 with the first Osprey chick to hatch in
central England for 150 years. In 2014 there were 5 nests fledging 11 chicks, bringing a total
of 86 chicks fledged from Rutland nests.
The Trust at a Glance
Leicestershire and Rutland Wildlife Trust is a membership organisation, governed by its
Memorandum and Articles of Association. Founded in 1956 the Trust is a registered charity (no.
210531) and a company limited by guarantee (no. 561833). More than 15,800 members currently
support the Trust’s work.
The Trust is managed by a Council of Trustees elected from its members who provide the overall
direction for the development of the Trust. On a day-to-day basis the work of the Trust is delivered
by a professional team of around 30 staff and more than 500 active volunteers. In addition, our
local members’ groups provide guided walks, lectures and talks, events and social events
throughout the year.
Leicestershire and Rutland Wildlife Trust is part of a powerful conservation network of 47 Wildlife
Trusts across the UK taking effective action to protect our unique natural heritage. The Royal
Society of Wildlife Trusts acts as a national voice, generates support and provides leadership for
the movement.
For more information on the Leicestershire and Rutland Wildlife Trust, see our website
www.lrwt.org.uk
Leicestershire and Rutland Wildlife Trust,
The Old Mill,
9 Soar Lane,
Leicester LE3 5DE
Telephone 0116 262 9968
Email: [email protected]
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