Download Operations Manager – The Shoppes at Parma

Operations Manager – The Shoppes at Parma
Phillips Edison & Company (PECO) is a fully integrated retail real estate company that is the country’s
largest privately held owner/operator of grocery-anchored neighborhood shopping centers. Since 1991,
the company has invested more than $1.8 billion to build a portfolio of 225+ shopping centers totaling
over 24 million square feet in 35 states.
With its core business providing a solid foundation for growth, Phillips Edison has expanded its interests
to include development of retail and mixed-use projects, fund management for institutional investors,
single-tenant development services, and other related lines of business.
The company’s expertise in maximizing the value of its properties, supported by its national presence and
superior operating platform, has created unique opportunities to invest in top-performing real estate
sectors. Since the inception of the Phillips Edison Family of Funds, investors have committed more than
$840 million of equity in a variety of funds, including four Phillips Edison Opportunity Funds formed
between 2000 and 2008; Strategic Investment Funds I and II, formed in 2007 and 2011; and the Net Lease
Income Fund, formed in 2012. In addition to these private funds, Phillips Edison-ARC Shopping Center
REIT Inc., a public, non-traded REIT, is currently in its offering stage, with a goal of raising $1.5 billion
for the acquisition of grocery-anchored shopping centers in stable or growing markets across the country.
Phillips Edison’s history of success has relied on an exceptional level of in-house expertise in every
discipline of the shopping center industry. The company is a continuous learning organization that invests
in the development of its associates through PECO University, a professional enrichment program
designed specifically for the retail real estate industry.
Other affiliated businesses include PECO NNN Development, a net-lease development company; and
Blue Sky Ranch, a 3000-acre ranch near Park City, Utah, now under development as a mountain resort
and outdoor adventure destination.
The Operations Manager Role
Phillips Edison is seeking an experienced retail property operations professional to assist in the cost
effective operation, care, preventative maintenance, and long-term preservation of the facility's physical
assets. Reporting to the General Manager, the Operations Manager will be responsible for day to day
operations of this high-profile shopping center comprised of approximately 1 million square feet and
currently undergoing a substantial redevelopment and expansion. This position will be based at the
Shoppes at Parma in Parma, Ohio.
Key Responsibilities
Hiring, developing and managing onsite maintenance staff
Supervision of in-house and/or outsourced service providers in the routine performance of the Landlord's
standards for security, housekeeping and all maintenance work
Maintain a comprehensive system of inventory management for all supplies and equipment
Oversee all physical assets to ensure that they are maintained in the most economically efficient manner
Work closely with vendors and city officials to ensure code requirements related to equipment operation
and life safety systems are monitored and maintained
Conduct regular inspections of all common area facilities/systems and report results to General Manager
Review building operations and procedures and provide advice / guidance / recommendations on
mechanical and construction related issues
Inspect and communicate property policies and procedures to tenant to ensure compliance of general
aesthetics, standards of the common area, merchant storefronts, trash and recycle programs, Center
related physical issues and any special operational problems or activities
Respond to tenant inquiries, complaints and/or suggestions
Assist the General Manager with the development/creation and implementation of the annual operations,
expense & capital expense budgets, forecast and related financial analysis
Assist the Sr. Construction Manager through redevelopment and on-going tenant and landlord
construction projects
Maintain strong supplemental knowledge of local building codes, permit processes and current
environmental issues, as related to the center
Conduct pre-construction and subsequent follow-up meetings with tenant contractors to regulate
compliance with Rules & Regulations, specific lease requirements and timely completion of construction,
as stipulated by General Manager
Candidate Profile
The Operations Manager will have a proven track record of comprehensive facility management
experience within a regional mixed-use open-air shopping center or enclosed mall. He or she will be an
outstanding manager and trainer of maintenance and operations staff and vendors. This position requires a
bachelor’s degree or equivalent with 3-5 years of experience in facility operations or retail development, a
strong real estate financials background and outstanding industry references.
Specific Candidate Requirements
Superior tenant relations background and customer service mindset
Understanding and experience with efficient housekeeping procedures, advanced mechanical systems,
construction practices, and preventative maintenance practices
Retail operations or retail management background
Proficiency with Microsoft Office including Word, Excel and PowerPoint
Ability to work flexible hours and to respond to the needs of the Center at any time
Must have a valid driver's license
Must be able to read blueprints
Must have the physical capability to perform all core functions of the position including lifting up to
20lbs, climbing ladders in excess of 20 feet and other physical tasks necessary for property inspections
and routine maintenance
Excellent communication and decision-making skills
Professionalism in all aspects of performance
Exceptional references including an outstanding reputation in real estate communities
The ideal candidate is employed as a Facilities Manager or Operations Manager in a regional mixed-use
open-air setting
APPLICATION INSTRUCTIONS
Please email your resume in MS Word, RTF, HTML, or ASCII text format. If you wish to
enclose a cover letter, please include it in the body of your email message.
Candidate Profile
The Operations Manager will have a proven track record of comprehensive facility management
experience within a regional mixed-use open-air shopping center or enclosed mall. He or she will be an
outstanding manager and trainer of maintenance and operations staff and vendors. This position requires a
bachelor’s degree or equivalent with 3-5 years of experience in facility operations or retail development, a
strong real estate financials background and outstanding industry references.
Specific Candidate Requirements
Superior tenant relations background and customer service mindset
Understanding and experience with efficient housekeeping procedures, advanced mechanical systems,
construction practices, and preventative maintenance practices
Retail operations or retail management background
Proficiency with Microsoft Office including Word, Excel and PowerPoint
Ability to work flexible hours and to respond to the needs of the Center at any time
Must have a valid driver's license
Must be able to read blueprints
Must have the physical capability to perform all core functions of the position including lifting up to
20lbs, climbing ladders in excess of 20 feet and other physical tasks necessary for property inspections
and routine maintenance
Excellent communication and decision-making skills
Professionalism in all aspects of performance
Exceptional references including an outstanding reputation in real estate communities
The ideal candidate is employed as a Facilities Manager or Operations Manager in a regional mixed-use
open-air setting
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