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Progressive. Collaborative. Accountable.
Draw on your passion. Shape our community.
Progressive and collaborative, with a clear, long-term vision. We value employees’ contributions and inspire
excellence. We are driven by a desire to help shape and serve the growing community in which we live and work.
Tenant Services Coordinator #18055
Community and Health Services Department
Housing Services Branch
Location: Newmarket, Ontario. This is a Union position.
Scheduled Weekly Hours: As Required and Varied; Operational Hours: 0830 - 1630
Casual/On-Call, Salary $30.18 - $32.79 per hour
Reporting to a Property Manager, is responsible for preparing annual lease renewal packages and calculating rent
increases, adjustments and rent-geared-to-income; maintaining direct payment process for tenants; processing and
maintaining rental records; and coordinating tenant placement activities, lease-up of vacant units and move in of
tenants; processing requests from tenants and operations staff for maintenance repairs and services; responding to
tenant inquiries and providing timely customer service; and providing administrative and clerical support to the
Property Manager/Supervisor.
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Qualifications
Successful completion of a Post-Secondary Diploma in Business Administration, Social Sciences or related
field or approved equivalent combination of education and experience.
Minimum three (3) years’ experience in a social services, social housing, or related field, including
administrative and financial responsibilities.
Knowledge of basic accounting principles and practices to process accounts payable and balance rental
payments.
Knowledge of basic accounting principles and practices to process accounts payable and balance rental
payments.
Mathematical and analytical skills to review and assess documentation and calculate rents.
Good knowledge of legislation, policies and procedures governing the management and administration of
social housing.
Knowledge of and demonstrated ability in corporate core competencies including customer service,
communication, team work, initiative/self management and accountability, and flexibility/adaptability.
Knowledge of social programs such as Canada Pension, Old Age Pension, Ontario Works, Ontario Disability
Support Program, investment vehicles such as RRSP, annuities and stocks to evaluate and confirm
information relevant to tenant income and rent calculations.
Excellent interpersonal, customer service, organization and time management skills, including oral and written
communication skills.
Computer literacy in a Windows environment with proficiency in word processing and spreadsheet
applications.
Ability to work outside regular business hours as required.
Please apply on-line at www.york.ca by January 22, 2016, quoting competition #18055. We thank all candidates for
their interest, however, only those selected for an interview will be contacted. For additional information on York
Region, please visit the above-mentioned website.