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Welcome to Framfield
Medical Centre
Framfield Medical Centre
Ipswich Road
Woodbridge
Suffolk, IP12 4FD
Telephone: 01394 615500
Fax: 01394 387632
Surgery Opening Times
Mon, Tues 8am -8pm
Wed – Fri 8am – 6:30pm
E-Mail contacts: [email protected]
Practice Website – www.framfieldhouse.com
IF YOU REQUIRE THIS INFORMATION IN
LARGER PRINT PLEASE ASK AT RECEPTION
May 2011
1
THE DOCTORS
Over 10,000 patients are already registered with the practice. Our five full-time GP partners
each take a lead role in the management of the practice and they are supported by salaried
GPs and registrars (doctors training to become GPs).
Dr Jonathan Haigh. MBBS. MRCP (UK), MRCGP, DRCOG
Qualified from Newcastle-upon-Tyne 1976
The Senior Partner – he is a GP trainer responsible for the training of GP registrars.
OUR DOCTORS…
Dr Richard Verrill. MBBS, MRCGP, DRCOG, FPcert.
Qualified from University College Hospital, London in 1981. Started GP training scheme in
1983. Worked in London, and Isle of Wight, followed by orthopaedic experience at U.C.H.
London and Royal National Orthopaedic Hospital, Stanmore. Joined as a Partner in 1986.
Dr John Lynch. MBChB, MRCGP, FPcert
Qualified from University of Bristol 1991. Joined the Practice in 1995 . Dr Lynch is
responsible for University of East Anglia medical student training in the practice, he has
recently become the representative of the practice on the DHG commissioning group. John
is also the Medical Officer to the Seckford Foundation.
Dr Tim Reed. MBBS, MRCGP, DRCOG, DCH
Qualified from St Mary’s Medical School, London 1985. Brought up in Suffolk, was a GP
Partner in Felixstowe for 12 years before joining the Practice in 2003. Tim is a GP trainer
responsible for the training of GP registrars. Tim supports the super blues!
Dr Philippe Weeks. MBBS, MRCGP
Qualified from Charing Cross & Westminster Medical School London, in 1992. Gained
widespread general medical experience as a hospital doctor for 9 years with a special
interest in cardiology. Worked in New Zealand for 3 years as a medical registrar, consultant
physician, and emergency physician. Joined as a partner in 2004.
Our Associates (Salaried GPs)
Dr Debbie Fairweather. MBBS, DA, DRCOG
Qualified from University College, London in 1982. Worked in Suffolk since1983,
completed GP training in 1986. Has worked since locally as a GP locum, as a clinical
assistant in Dermatology at Ipswich Hospital, and currently as a salaried GP both at
Aldeburgh Surgery and Framfield House.
Dr George Enslin MBChB, MRCGP.
Qualified from University of Orange Free State, South Africa, 1986. Solo private practice
for 13 years in rural farming community before immigrating to UK. GP training at
Framfield House 2005 and has been working here since. George is also the doctor
responsible for army personnel at Rock Barracks, Woodbridge.
Dr Alison Caney MRCGP, BMBS, DCH, BMedSci(hons)
Qualified from University of Nottingham in 2002. Has worked in West London for the past
8 years, where she completed her GP training. She has recently relocated to Suffolk and
started at Framfield House in April 2011
MEDICAL EDUCATION
We are a recognised training practice for the General Practitioner Training Scheme. From
time to time fully qualified and experienced Doctors (GP Registrars) work with us before
joining their own practice. Medical Students are occasionally attached to the practice.
May 2011
2
THE SURGERY STAFF:
INFORMATION – Staff & Services
Business Manager
Administrators
Nurse Practitioner
Practice Nurses
Health Care Assistants
Medical Secretaries
Receptionists
Dispensary Manager
Dispensers
Carole Edwards, MBA
Linda Hales – Finance
Lindsay Baskett – Administration and Clinics
Paul Jones– IT & Facilities
Debs Hayward/Sue Potter - Clinical
Catriona McCallum
Sallie, Sarah, Nicky & Emma
Tara, Sue & Jane
Sue Munro, Debbie Roberts & Brenda
Polly, Lisa, Hilary, Jane, Tracey, Colleen & Angela
Trina Freezer
Sarah, Anj & Nina
Framfield Medical Centre is purpose built with disabled access AND
dedicated car park. In the event that our car park is full
patients can use the Notcutts overflow car park.
The surgery offers access to the following healthcare services:
1.
Framfield House Surgery providing General Practice services.
2.
NHS Community Services eg.. District Nurses, chiropody,
physiotherapy, and Children's services.
3.
Private Healthcare (Hearing Care, osteopathy, physiotherapy,
massage therapy, counselling, shiatsu and Thought Field Therapy )
NHS COMMUNITY SERVICES CONTACT DETAILS:
•
•
•
•
•
District nurses - for home nursing care. 01394 389218
Health visitors - Tel 01394 615220.
Midwives - Maternity Reception, Ipswich Hospital 01473 703108.
Physiotherapy - 01394 615202
Podiatry and ECG - 01394 615203
May 2011
3
LOCAL CATCHMENT AREA
THE PRACTICE AREA:
The practice area covers a 6 mile radius of Woodbridge
and the following town/villages are included in it:
•Boulge
•Brightwell
•Burgh
•Charsfield
•Culpho
•Debach
•Great Bealings
•Hasketon
•Kesgrave
•Little Bealings
•Melton
•Pettistree
•Rendlesham
•Sutton
•Waldringfield
•Wickham Market
Bredfield
Bromeswell
Campsea Ashe
Clopton
Dallinghoo
Eyke
Grundisburgh
Hemley
Letheringham
Martlesham
Newbourn
Playford
Shottisham
Ufford
Wantisden
Woodbridge
Registration enquiries: NHS Suffolk PCT, Rushbrook House, Paper Mill Lane, Bramford, Ipswich.
Website: www.suffolk.nhs.uk
May 2011
4
APPOINTMENT SYSTEM
INFORMATION - appointments
HOW TO MAKE AN APPOINTMENT
Routine appointments are 10 minutes duration.
There are three ways to make an appointment at our Surgery:
1.
Appointments can be booked on the phone by speaking to a receptionist on 01394
615500 between 0800 and 1830 any day Monday to Friday.
2.
You can book appointments online on EMIS Access by registering for this service
at our Reception Desk.
3.
You can book appointments by using the Automated telephone booking service
'Patient Partner' which is available 24/7 on 01394 615000 and option 0.
I need to be seen today…
Patients who request “same day” appointments are deemed to be in need of immediate,
urgent or emergency care. If you phone up asking to be seen that day, our receptionists
may ask you for some information about your condition as these appointments are mainly
for immediate and necessary cases, as detailed above, rather than for routine checkups.
Our Receptionists endeavour to offer “same day” appointments - but cannot guarantee
these will be with your preferred GP.
I’d like to book ahead…
Patients who choose to pre-book appointments usually have routine or non-life threatening
conditions. We try hard to ensure that appointments can be booked as far in advance as
possible; this can be up to six weeks ahead; dependant upon GP availability.
There are evening Emergency clinics for patients who requested an urgent “same day”
appointment after the GP clinics were fully booked. These are run by our Nurse
Practitioner and trained Practice Nurses - they will assess and deal with your problem or
refer you to the Duty Doctor if necessary.
Appointments with a specific GP..
Demand for appointments with the GPs who you are registered with often exceeds the
number of appointments available. Therefore patients are often disappointed to hear that
there is a long delay in being able to get an appointment with them. Whilst we appreciate
that many of you prefer being seen by your registered GP if, or when, there is a long wait
we need to be able to offer an alterative - therefore appointments are routinely offered with
our other GPs (Drs Fairweather, Enslin & Townsley).
DELAYS?
On occasions appointments may fall behind due to emergency consultations or home
visits, in which case our Receptionists will inform you of any delays. If YOU are likely to
be delayed please ring our surgery and let us know.
May 2011
5
SURGERY INFORMATION
OTHER INFORMATION
ACCESSIBILITY
•
The surgery is DDA compliant and accessible to patients with disabilities. If
you have problems with mobility, specific occupational needs or have to make
arrangements for other to transport you to the surgery please let us know.
EMERGENCY OUT OF HOURS COVER
Out of hours emergency care is provided in Suffolk by 'Harmoni’ - the
telephone number is 0300 130 3066. To contact a doctor in an emergency
ring 01394 615500 - if the surgery is closed, stay on the line and you will be put
through automatically.
OPENING HOURS
•
8am to 6:30pm – with late opening on Mondays & Tuesdays until 8p.m – for
pre-bookable appointments only.
RECEPTIONISTS
•
Our Receptionists assist anyone visiting the practice, attending first floor
treatment areas or using the services provided by private healthcare providers.
They also meet and greet visitors attending the Practice for professional
meetings and take telephone enquiries – they are often extremely busy as a
result and would appreciate patients using the self-check in whenever possible.
NURSE PRACTITIONER APPOINTMENTS
•
We offer appointments in clinics run by our qualified Nurse Practitioner,
Catriona McCallum. She works closely with our doctors and is able to assess,
review and treat a wide range of conditions and is able to prescribe some
medications independently.
TELEPHONE ADVICE?
•
•
Whilst we do not accept clinical enquiries via email (for security reasons) we
are able to seek telephone advice from our GPs on request however this is a
non-urgent service and we cannot guarantee a same-day response.
Our receptionists may ask you for information about your condition to allow the
GPs to prioritise these call back requests in terms of clinical need. We
appreciate that some patients may well feel uncomfortable with this, and you
are perfectly free to decline to give such information, however please be aware
it may delay your response.
CHAPERONES
•
A Chaperone is available if required, please discuss with the Doctor.
May 2011
6
SURGERY INFORMATION
NURSE CLINICS
Nurse Practitioner – Catriona is a qualified Nurse Practitioner. She can review
patients presenting with minor illnesses, offer emergency treatment and
prescribe routine medications.
Practice Nurses - Sallie, Sarah, Nicky & Emma run chronic disease
monitoring clinics for patients with long-term chronic medical conditions –
patients are usually invited to attend these.
They also run emergency clinics in the evenings for patients who request a
“same day” appointment after 11a.m. They will make an assessment and, if
necessary, make arrangements for patients to be seen by a Duty Doctor.
They also offer some contraceptive services, cervical smear checks, ear
syringing, dressings/wound care, immunisations and travel advice.
Our Health Care Assistants are trained to provide phlebotomy (blood tests and
perform ECGs, routine Blood Pressure check and new Patient Health Checks.
They also offer Alcohol and smoking cessation advice
.
CERVICAL SMEARS
All women aged 25 to 65 are strongly advised to have a regular cervical
smear. The first smears are performed at 25 years of age, then 3 yearly
up to 49 and then 5 yearly from 50 – 64. Patients will be recalled
automatically.
PATIENTS NOT SEEN AT SURGERY RECENTLY
The Practice provides a consultation on request to patients between 16
and 75 years of age who have not attended surgery during the last 3
years and also provides a consultation on request to patients over 75
years of age who have not attended the surgery over the last 12 months.
If necessary, owing to a patients medical condition, this may take place
in the patients home.
May 2011
7
EMERGENCY CARE & ADVICE
TELEPHONE ADVICE
Our telephones are very busy first thing in the morning, especially on
Mondays. To help relieve this problem calls for test results and routine
enquiries should be made from 10 a.m. onwards.
Our clinical team will give advice over the telephone when they are not
consulting. If appropriate our receptionists will take your contact details, along
with an indication of your problem, and a message will be left for their
attention. Receptionists have been asked not to interrupt the doctors in clinic
and may therefore ask you to ring back between 11:30am and 12 noon unless
your call is urgent.
HOME VISITS
If you feel too ill to attend the surgery you may ring between 9:00am and
10:30am to request a home visit - regional guidelines suggest that home
visits are reserved for emergencies and the elderly, housebound or terminally
ill patients.
Giving the receptionist an idea of the problem helps the Doctor assess the
urgency of the visit. Information will be handled in the strictest confidence.
OUT OF HOURS, BANK HOLIDAY & WEEKEND COVER
Outside core Practice hours the answer phone will divert your call to the outof-hours service, HARMONI on 0300 130 3066.
You can also contact NHS Direct (a confidential 24-hour telephone help
line) for advice on Tel: 0845 4647 or www.nhsdirect.nhs.uk.
www.nhs.uk has information on a range of healthcare providers.
ACCIDENTS/EMERGENCY CARE
We will review any emergency medical casualties at the surgery however,
where possible, we ask you to telephone before bringing a casualty to us in
order that we may alert a Doctor or Practice Nurse.
Outside surgery opening hours - major injuries are dealt with at A&E,
Ipswich Hospital, Heath Road, Ipswich. Tel: (01473) 712233 and Minor
injuries are dealt with at the Minor Injury Unit at Riverside Clinic,
Landseer Road, Ipswich (01473) 299622.
May 2011
8
DISPENSING & PRIVATE SERVICES
DISPENSARY & PHARMACY
Trina Freezer – Dispensary Manager
We have a team of NVQ accredited dispensers.
Our DISPENSARY is open Monday to Friday 8.00am- 7.30pm.
Saturday 9.00am – 1.00pm and Sunday 10.00am -12.00noon
Patients living 1.6km or more from a pharmacy are eligible to have their
prescriptions dispensed here.
Repeat prescriptions – can be requested in 3 ways:
1.
2.
3.
Online via the website. To arrange online repeats please register for this
scheme with dispensary.
By ticking the items required on the repeat part of your prescription
In writing - please apply in writing at least 48 working hours before the
medication is required.
In the interests of safety and accuracy telephone requests are not accepted.
If you are taking regular medication your prescription will be printed from your
computer medical record.
Please allow 48 hours (2 working days) before you collect your medication.
If you are a temporary resident we can dispense for you.
WATERTON PHARMACY – all patients are able to collect their prescribed
medication from Waterton Pharmacy, even if they are registered at another
practice. There is also a varied choice of retail and medical products
available – including vitamins and supplements, products for travel and
disability aids.
We now accept cash, cheques and debit cards.
PRIVATE SERVICES & FEES
Services such as private medical examinations, insurance claim forms,
BUPA/PPP vaccination certificates, Passport and Licence authorisations are
outside the NHS and the Doctors are entitled to charge a fee.
Details of fees are displayed in our waiting areas.
Our Private Healthcare service providers should indicate their fees either in
their leaflets or in their consulting rooms – if not please ask before agreeing to
treatment.
May 2011
9
PATIENT CHOICE
Patients have the right to express a preference to receive services from a
particular clinician, either generally or in relation to a specific medical
condition, as long as they notify the Practice of this preference in writing.
PATIENT RIGHTS & RESPONSIBILITIES
ACCESS TO MEDICAL RECORDS
As providers of healthcare services, our staff ask you for information so that
you can receive appropriate care and treatment. Everyone working for the
NHS has a legal duty to keep information about you confidential.
You may be receiving care from other people as well as NHS staff. So that we
can all work together for your benefit, we may need to share some information
about you. We only ever use or pass on information about you if people have a
genuine need to know and it is in your and everyone's interest. Whenever we
can, we remove details that identify you – the same rules of confidentiality
apply.
You have a right of access to your health records. The Data Protection Act
(1998) gives you the right of access to all information that the Practice holds
about you on manual and computer records. It is your legal right to see your
records and if you so wish, to obtain a photocopy of them. Only in exceptional
circumstances can access be withheld. If you would like to apply for access to
your health records or receive further information about this please contact the
Business Manager. An administration fee is payable for copies provided.
VIOLENT/ABUSIVE BEHAVIOUR
The Practice has a duty to provide a safe and secure environment for patients,
staff and visitors. Violent or abusive behaviour will not be tolerated and
decisive action will be taken to protect staff, patients and visitors.
CONFIDENTIALITY
The practice adheres to the Data Protection Act 1998, and will only disclose
information about you with your full permission, or where there is a medical
need to do so. All our staff are bound by strict rules of confidentiality.
PATIENT GROUP
Our Patient group (HELP) has recently folded owing to the relocation of the
Chairman. This group provided a voluntary service providing Health
Education Links for Patients and was intended to assist patients. Although we
have no firm plans to establish a new group at this time we would be interested
in hearing from anyone interested in either participating in a future patient
group or wishing to offer their services as a volunteer. Please pass your details
to the receptionists who will forward them to the Business Manager.
May 2011
10
PATIENT RIGHTS & RESPONSIBILITIES
NEW PATIENTS
To register with the practice, please complete a registration form which is
available from reception (or our website www.framfieldhouse.com) - checking
that you DO you live within our practice area.
You will be offered a health check with a Health Care Assistant to enable us to
record your medical history before your records are received from your
previous surgery.
SICK NOTES
If you are employed and absent from work for up to 7 days, you should
complete a self -certification form, SC2, available from your employer.
Your employer may request a private sick note for Occupational Health
reasons for which a charge is payable. If you are self-employed you need to
complete a DSS SC1 available from DSS.
HOME VISITS
We request that patients think carefully before requesting a home visit as often
a more thorough and meaningful examination can be made in the surgery.
Requests should be made before 10.30am. A brief summary of the problem is
necessary to help the doctor prioritise visits. The visiting doctor may not be the
doctor you are registered with. If you are waiting for a visit and feel the
patient’s condition has deteriorated, please contact the surgery again to let us
know.
CHANGE OF PERSONAL DETAILS?
It is important to let us know if you change your name, address or telephone
number(s) so that we can update your record. If you leave the area you will
have to register with another Surgery.
CANCELLING APPOINTMENTS
If you cannot keep your appointment, please let us know as soon as possible,
so we that can offer it to another patient
PRAISE, COMMENTS OR CRITICISM?
Framfield House Surgery aims to provide a quality, caring service but we
recognise that there is always room for improvement.
We welcome any helpful comments, concerns or complaints - these can be
directed in writing or over the telephone to our Senior Partner, Dr J. Haigh or
to the Business Manager, Ms C. Edwards (01394) 615518 - e.mail
[email protected]
We have a formal procedure which ensures that issues raised are recorded,
discussed, remedial actions are agreed and, where contact details have been
provided, written responses are issued. Copies of our Complaints Policy can be
provided on request.
May 2011
11
PATIENT – PRIVATE HEALTHCARE
You now have access to these additional private healthcare services:
The Hearing Care Centre
Computerised Hearing tests
Outstanding aftercare
Latest digital technology
Home visits
Sessions held all day Wednesday.
For an appointment to have your hearing assessment call 0800 0962637 or visit
our website at www.hearingcarecentre.co.uk
Osteopathy services - Susan J. Kimber BSc, (Hons.)Ost.
Osteopathy can safely and naturally treat many conditions, including:
Headaches
Whiplash/Neck pain
Sports Injuries
Arthritis
Sciatica
Backache
Muscular and joint problems in any part of the body, or associated with pregnancy.
Sessions held on Monday & Friday (afternoons) and Tuesday & Thursday
(mornings)
For appointments please call Framfield Medical Centre on 01394 615500
Physiotherapy services
Newman Physiotherapy offers treatment and advice on all muscle and joint pains
including pulled muscles and sports injuries. Acupuncture treatment is also
available.
For further details please call 0793 1611 321
Sessions are held on Tuesday (afternoons) and Wednesday & Friday (all day)
For appointments please call Framfield Medical Centre on 01394 615500
May 2011
12
PATIENT –PRIVATE HEALTHCARE.…
Shiatsu Practitioner – Val Chater B.Ed; ITEC; Dip EASS; TFT Dx
Adv.
•Are you unable to “switch off” and relax?
•Have you aches and pains?
•Do you want to feel nurtured and nourished?
•Are you prepared to take responsibility for your health?
Shiatsu (Japanese from shi, meaning finger, and atsu, meaning pressure)
is a traditional oriental practice, closely related to acupuncture, but using
hands instead of needles to treat the body.
Suitable for any age and whatever your condition, tailored to individual
needs.
Barefoot Shiatsu is available on request.
Val also offers a new treatment for removing phobias usually within one
or two sessions Thought Field Therapy (TFT) a powerful, safe, simple
technique for unwanted emotions such as panic, anxiety, trauma,
obsessive thoughts and addictive cravings.
TFT involves tapping on certain acupressure points in a specific order
while focussing on and thinking about the issue/problem. Ultimately for
self-use, you can instantly reduce emotional distress quickly and when
you need to.
People have reported astounding results with TFT see file of
testimonials/feedback on table in reception area.
Val’s sessions are held on Tuesdays afternoon & evening.
Shiatsu £45 Thought Field Therapy £69 (treatment time one hour)
For further information please ring 07775600230
www.shiatsuval.co.uk
www.tftval.co.uk
May 2011
13
PATIENT –PRIVATE HEALTHCARE.…
Counselling services
Counsellor - Sue Ward-Booth MSc CPsychol Chartered Counselling
Psychologist
Work with stress, anxiety, depression, post traumatic stress, relationship
difficulties.
Counselling short-term or long-term for individuals and couples.
Over 16 years counselling/supervision experience.
Works both at home and in Framfield Medical Centre
Confidentiality respected.
Sessions held on Monday (afternoons)
For an appointment contact: 01394-388987 | e-mail
[email protected]
Counsellor - Lyz Mole MBACP (Accred) BA (Hons), Postgrad Dip
Counselling, Associate University Counselling Service, UEA. BACP
Accredited Counsellor.
•Depression
•Tension
•Anxiety
•Life-change
•Relationships
•Effects of abuse, loss and stress?
Sessions held on Thursday (afternoons)
For an appointment contact : 01394 384274
Chinese medicine & Acupuncture
Doctor Haiguo Hong (Mmed, MATCM MCAA)
•Addictions
•Allergies (including asthma, hayfever)
•Ear, nose and throat conditions
•Mens and Womens disorders
•Skin diseases
•A range of other medical conditions (although, as a Medical Practice,
we recommend you consult your GP for traditional therapies or treatment
in the first instance)
•For an appointment contact: 01394 615500
May 2011
14