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Communication Skills
BARRIERS TO
COMMUNICATION
WHAT IS NOISE?
INTRAPERSONAL – INTERPERSONAL ORGANIZATIONAL – PHYSICAL –
PSYCHOLOGICAL & SEMANTIC BARRIERS
COMMUNICATION BARRIERS
 The word ‘barrier’ means a:
‘anything that makes progress or
communication difficult or
impossible’.
 Hurdles or problems which affect the
transmission of information in the
communicative process are called
‘communication barriers’.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
What is noise?
 Noise means interference that
prevents you from hearing
sounds properly.
 Any unwanted sound is noise…
In
a factory, for example the
continuous noise made by machines
makes oral communication
difficult.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
NOISE: Problem & Solution
 Result: In the same way some technical
problem in a public address system or
television cable will distort the sound
signal and affect communication.
 The way out: The authorities concern
can take preventive steps in an
organization, which minimize this
barrier to some extent.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
CLASSIFICATION OF BARRIERS
 If we classify barriers according to
the progress of message formation &
delivery , we get them at three level:
Intrapersonal
Barriers
Interpersonal Barriers
Organizational Barriers
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
INTRAPERSONAL BARRIERS
 Each of us interprets the same
information in different ways.
This is because of difference in
our experience, education,
value & personality.
An
individual’s in-built barriers
are called Intrapersonal Barriers.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
INTRAPERSONAL BARRIERS
 Intrapersonal Barriers are further
sub-divided into:
Wrong
assumption
Varied perceptions
Differing background
Impervious category
Categorical thinking
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
INTERPERSONAL BARRIERS
 Interpersonal barriers occurs due
to the inappropriate transmission
of words between two of more
people.
Inefficiency
in Communication
skills
Negative aspect nurturing in the
climate
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
INTERPERSONAL BARRIERS
 The most common reasons for
interpersonal barriers are:
 Limited
Vocabulary
 Emotional outburst
 Incongruity: (of verbal & non-verbal message)
 Poor
listening skills
 Noise in the channel
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
ORGANIZATIONAL BARRIERS
 In any organization there are two
kinds of barriers commonly seen:
 Upward
communication barriers:
In
upward communication subordinates
tend to send up only such information as
will show them in a favorable light. The
important thing is that what is sent up
may not be always be reliable.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
ORGANIZATIONAL BARRIERS
 Second kind is:
 Downward
communication barriers:
In
downward communication, the loss
of information is even greater because
it depends much on written
communication (bulletins, notices,
letters) which is not read with enough
care.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
ORGANIZATIONAL BARRIERS
 The way outs:
 To
overcome this barrier, every
organization
should
constantly
evaluate its system of internal
communication.
An
organization
should make sure that there are no
undue
delays
in
passing
of
information.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
PHYSICAL BARRIERS
 Uncomfortable rooms, sounds related
physical disturbance either in the
surrounding environment or somewhere
close by which perforce draw attention of
the participants can be termed as physical
noise.
 Playing with key bunch, tapping the desk
with fingers, physical discomfort, ill
health and/or poor listening all these
create physical barriers.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
PHYSICAL BARRIERS
 The way outs:
 Make
suitable seating arrangement.
 Ensure audibility and visibility.
 Minimize visual and aural distractions.
 Provide comfortable environment.
 Proper posture and proper body.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
PSYCHOLOGICAL BARRIERS
 Mental turbulence of any kind which
distracts the participant or prevents him
from paying attention to the message, is
defined as psychological barriers.
 It
could be due to host of reasons –
preoccupation, prejudice, ego hang-ups,
know-it-all, fatigue, anxiety, preconceived ideas or notions, disinterest
and/or cultural disparities.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
PSYCHOLOGICAL BARRIERS
 The way outs:
Plan & clarify ideas & opinions.
 Collate ideas, or suggestions, of others.
 Call attention & motivate the listener.
 Use feedback process & develop trust &
confidence.
 Time your message carefully.
 Catch up with individual background.

Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
SEMANTIC BARRIERS
 Semantics is the systematic study of
meaning. At times problem arises in
expression and transmission of
meaning.
 Result:
Oral or written communication is
based on words. As it is known that words
have multiple meanings, for instance a
reference to the Random House
Dictionary will show that the word ‘stall’
has twenty-five meanings.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
SEMANTIC BARRIERS
 Selection of unsuitable words,
improper sentence structure,
imprecise or ambiguous sentences
can be termed as semantic barriers.
 Moreover, jargon and technical
terms are strictly limited to the
group of persons who work together.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
SEMANTIC BARRIERS
 The way outs:
 Use
simple and precise language.
 Use suitable language.
 Employ different methods of
communication.
 Avoid ambiguous and abstract words.
 Avoid polysemic words which create
confusion.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot