Download a+ credit recovery - San Bernardino City Unified School District

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A+ CREDIT RECOVERY
for the
San Bernardino City Unified School District
A + PROGRAM ACCESS FROM HOME
Instructions Document
Version 1.0
Developed by the SBCUSD IT Department
November 2013
Modified November 2016 for District A+ from-home access
The application requires installing Adobe Flash, Adobe Reader, Sun Java or alternate browsers or other plug-ins onto the Student’s home computer and
running this District program.
The District is not responsible for any repairs or maintenance to non-functioning computers at home to meet the application requirements.
Suggested Minimum Requirements for A+ Browser-based Version
Microsoft® Windows® XP, Windows Vista, and Windows 7:

Processor: 3.0 GHz Intel®/AMD single core, or faster

System Memory: 1GB or greater, 2GB for Vista and Win7

Browser: Internet Explorer 8, 9, or 10; Google Chrome version 27 or higher; Adobe Flash® Player 10.2 or
higher; JavaScript and cookies enabled; caching disabled
Apple® Macintosh™ OSX 10.7 and 10.8:

Processor: Intel Core™ Solo, 1.50GHz or faster

System Memory: 1GB or greater

Browser: Safari® browser; Google Chrome version 27 or higher; QuickTime®; Adobe Flash® Player 10.2 or
higher; JavaScript and cookies enabled; caching disabled
Apple® iPad 2; iPad 2 (CDMA model); iPad (3rd and 4th generation):

Browser: Safari® browser
Google Chromebook:

Browser: Google Chrome version 27 or higher
Internet Bandwidth
On-Line Connection Speeds - it is recommended that all Students have broadband or better connection speeds.
Generally, the equivalent of 1.5 Mbit/s DSL or Cable service or better will provide the best experience.
It is recommended to obtain the latest versions of Adobe Flash and Reader, and Sun Java software components
so that there is no question that the versions installed are the minimums needed to run A+ at home.
To obtain the latest versions of these components, open any supported web browser and navigate to:
HTTP://APLUS.SBCUSD.COM
You will see the following web page:
(Continued on next page)
On the bottom of this picture (above), you will see the links that will take you to the software vendor’s websites
to obtain the needed components.
Adobe Flash: http://get.adobe.com/flashplayer/
From this page, it is recommended that you uncheck the box in the middle to install Google Chrome as
your default browser and Google Toolbar for IE as the District does not recommend installing unnecessary
components as part of this installation. Then click the yellow “Install now” box in the lower right and follow the
prompts and instructions given by the resulting web pages to accept the download, run the installer, accept the
installation, etc.
Java: http://www.java.com/en/download/manual.jsp
From this page, it is recommended that you select the Windows or Mac version appropriate to your
computer (a PC or a Mac). For almost all cases of PCs, choosing the 32-bit version of Java is preferred as the 32bit web browser is default on most systems. If you find that you experience issues trying to access A+ on a PC
after installing the 32-bit version of Java, come back and install the 64-bit version as well.
Adobe Acrobat Reader: http://get.adobe.com/reader/
From this page, it is recommended that you uncheck the box in the middle to install Google Chrome as
your default browser and Google Toolbar for IE as the District does not recommend installing unnecessary
components as part of this installation. Then click the yellow “Install now” box in the lower right and follow the
prompts and instructions given by the resulting web pages to accept the download, run the installer, accept the
installation, etc.
(Continued on next page)
After you have completed the component installs or updates, you can now attempt to logon to A+.
Return to the original browser tab that you opened with the picture shown below:
You will now select “A+LS Client (Webstart)” which is the button on the right side, below “Browser Playback”.
You may see a Java screen pop up and a progress bar briefly, and then see this screen:
(Continued on next page)
After that splash screen, a new browser window should open up and looks just like this:
At this point, your computer is functioning properly, and A+ was able to utilize the installed components to start
the program.
If you did not get this screen, or you got messages of some kind, proceed to Troubleshooting on the following
page.
From this point forward, you now provide your A+ logon credentials to access the program and use it
like you do at your High School.
Important Note: This should be the second logon you use while on campus at your High School which is the
account that uses the LAST 3 of the Student ID. Do not use the first logon account you use while on campus at
your High School (this account is formatted differently and uses the LAST 4 of the Student ID).
Your account has already been established for you, and you should have already been using it your High School,
so you should be aware of the correct account.
TROUBLESHOOTING
Errors with trying to Launch A+:
Installing, or reinstalling all the needed components is the best fix for any connection issues messages about
missing needed components.
Errors trying to logon with A+ credentials:
Again, be sure you are using the correct A+ logon and not the Windows logon when signing in to A+.
As an example of A+ logon credentials, the following is a Student Name:
Joe Smith
This student has a student ID of 123456.
Therefore, the A+ logon for this student is:
SmithJ456
The windows logon (the one with the LAST 4 of your student ID) will NOT work for A+.
///
END