Download What does user experience mean to me?

User-interface design
User Experience design
User-centred design
designing and interacting
with information systems
INFO 6630 Design/Interact with Information Systems
A multi-disciplinary design approach that critically
evaluates ‘best practice’ assumptions
to innovate (create new) or improve (existing)
services
One of the great strengths of design is that we
have not settled on a single definition
-Richard Buchannan, 2001
Services design refers to the process of designing
rather than to its outcome
-Marc Stickdorn & Jacob Schneider 2011
Not a stand alone
discipline, but rather, a
way of seeing the world.
A lens or perspective
“the squiggle” by Damien Newman, Central Inc
What is a user experience
librarian?
How to make the intangible,
tangible?
Methods & Tools
exploration
• Stakeholder maps
• Shadowing
• Customer journey
•
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•
maps
The five whys
Mobile ethnography
Expectation maps
Personas
creation
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Design scenarios
Storyboards
Service prototypes
Agile development
Co-creation
Implementation
•
•
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Storytelling
Service blueprints
Service roleplay
Customer lifecycle
map
• Business model
canvas
Participatory Design
&
Co-creativity
“Implementation means
putting ideas into action”
-Geke van dijuk, bas raijmakers, luke kelly, This is Service Design Thinking (2011)
“the experience of going through the user experience
design was invaluable”
“Only those who are adaptable survive”
questions
References
Eva, N. (2015). Marketing to faculty in an academic library.
Johnson, J. (2010). Designing with the mind in mind simple guide to understanding user
interface design rules. Amsterdam ; Boston: Morgan Kaufmann /Elsevier.
Seonghee, Kim, & Boryung, Ju. (2008). An analysis of faculty perceptions: Attitudes toward
knowledge sharing and collaboration in an academic institution.Library and Information
Science Research, 30(4), 282-290.
Stickdorn, M., & Schneider, Jakob. (2011). This is service design thinking : Basics, tools,
cases. Hoboken, N.J.: Wiley.
Image attribution
Venn diagram
Bodine, Kerry (2013) How Does Service Design Relate To CX And UX?
“The Squiggle”
Newman, Damien (2006) The Design Process Simplifed
“Customer lifecycle
Ramshaw, Adam (n.d) How to Match Customer Retention Initiatives with the
Customer Lifecycle.