Download Sample HIT Network Balanced Scorecard

NETWORK NAME
FY 2012-13 Balanced Scorecard Performance Improvement Plan
Strategy Map
Objective
Balanced Scorecard
Measure
Target
Frequency
Action Plan
Initiatives
Learning & Growth
A
Hire and Develop
Excellent Network Staff
# Meaningful educational
events
B
Develop Change Ready
Culture
Staff satisfaction survey
question(s) regarding
change
C
Maximize Use of
Web/Information
Technology
D
Develop Network
Products and Services
E
F
Continually Improve
Processes
Develop Outstanding
Methods of
Communication
to/between Members
# Hits on network site
# New network services
# of Lean events
completed
Number of new
communication methods
Quarterly
4.5/5.0
Annual
(establish a
baseline,
first)
Quarterly
20%
increase
Internal Process
1 new
service
3
Quarterly
Quarterly
Build knowledge and
skills through relevant
education
Include question on
staff satisfaction
survey regarding
change
Use website to expand
communication/education
to members
Explore additional
value-added network
services
Use Lean process
techniques to
improve network
processes
Provide timely, ruralrelevant information
to members
2
Quarterly
Determine best ways
to communicate with
members
Lead
Person/Team
Number of members
surveyed
G
Identify Emerging
Needs of Members
Participation in
roundtables
Customer satisfaction
survey
H
Produce Value for
Members
Customers & Partners
100%
Quarterly
75%
member
participation
Quarterly
4.5/5.0
Annually
Quarterly
1 method
1
Ongoing
I
Build Meaningful
Partnerships
# of meaningful
partnerships created
3
Quarterly
Conduct a phone
survey of members to
determine needs and
identify possible
network initiatives
Develop round
tables/key informant
groups within
network
Develop member
satisfaction survey
Develop a tool to
document value of
network
Communicate value to
members
Grow member
participation in the
network
Develop partnerships
and strategically grow
non-member
participation in the
network
Financial
Increase network
revenue by 20%
during the year
J
Access Revenue for
Sustainability
K
Diversify Sources of
Revenue
L
Maximize Financial
Efficiency
% increase
Increase in non-federal
revenue
Identify and implement 3
ways to reduce cost
20%
Quarterly
50%
Quarterly
3 savings
Quarterly
Strongly pursue
new revenue
growth
opportunities
Pursue non-federal
revenue to decrease
current dependency
Look for ways to reduce
costs and maximize
efficiency
Sample HIT-related Measures/Initiatives/Frequency
Objective
Measure
Target
Frequency
Initiatives
Learning & Growth
Number of frontline/networks staff
receiving advanced EHR
training
Provide advanced EHR
training for front-line
staff/network staff
Quarterly
Number of EHR-certified
staff
Increased number of
EHR-certified staff
Promote HIT certification
Number of HIT
certifications received
Internal Process
Number of performance
improvement activities
implemented using HITsolutions
4
4
Quarterly
Number of workflows
improved using HIT
% of completion of
implementation
Increase use of IT
solutions in
continuous process
improvement
activities
Improve workflows
system-wide using IT
Implement
enterprise-wide
patient scheduling
25%
Customers & Partners
% completion of internal IT
helpdesk
Frequency of
communication with EHR
vendor
Implement internal IT
helpdesk
25%
Quarterly
Weekly
Develop/strengthen
relationship with EHR
vendor
Financial
% of members who
achieved Stage 1 MU
15%
# of facilities that have
calculated TCO
30%
Achieve Meaningful
Use (Stage 1) and
receive incentives
Quarterly
Calculate Total Cost
of Ownership (TCO)
for EHR
Lead
Person/Team